Quality Assurance with VTX Prebuilt Gaming PC Warranty

VTX prebuilt GAMING PC WARRANTY

VTX Gaming Parts & Components Warranty

At VTX Gaming, we stand behind the quality and performance of every PC we build. Our warranty ensures peace of mind for our customers with comprehensive coverage for parts and components, backed by our experienced team. Here's a breakdown of our warranty policies:

Standard Warranty:

  • Coverage: All VTX Gaming PCs come with a 1-year warranty that covers defects in parts or craftsmanship.

  • Parts Covered: The warranty covers all internal components, including but not limited to the CPU, GPU, RAM, storage devices, motherboard, and cooling systems.

  • Exclusions: The warranty does not cover damage caused by user mishandling, accidental drops, or water damage. It also excludes software or third-party accessories not purchased directly from VTX Gaming.

Extended Warranty Options:

To offer even more protection, we provide extended warranty plans, ensuring your system continues to perform at its peak:

  • 2-Year Extended Warranty

    • Coverage: Extends the standard warranty for an additional year, covering all the same components.

    • Cost: $100

  • 3-Year Extended Warranty

    • Coverage: Offers three years of coverage for parts and components, with priority service and faster repair turnarounds.

    • Cost: $200

Warranty Process:

  • Claim Process: To initiate a warranty claim, please contact our support team with your order details. We'll work with you to resolve any issues swiftly, whether it’s a replacement or repair.

  • Repair Time: Most issues are resolved within 5–10 business days. However, certain parts may require additional time for sourcing or specialized repairs.

Contact Us:

For any warranty-related questions or claims, please reach out to our customer service team at vortex-sales@vtxgaming.com. We're here to help ensure your VTX Gaming experience is nothing short of excellent.