VTX Gaming PCs Refund and Returns Policy

VTX GAMING PC Return policy

Return and Refund Policy

We are proud to offer high-quality computers at competitive prices. Processing returns due to a change of mind after shipment requires significant resources and impacts our ability to assist other customers. Therefore, we strongly encourage customers to be fully committed to their purchase before completing checkout.

Return Policy

Customers may return their purchase within 14 calendar days from the date of delivery, as confirmed by the shipping carrier. To be eligible for a return:

  • Condition: The item must be UNOPENED and in its original packaging as received.

  • Proof of Purchase: A valid proof of purchase is required.

If you wish to request a return, contact us at vortex-sales@vtxgaming.com within the 14-day period, stating your reason for the return.

Return Approval and Costs

If we approve your return in writing, the following conditions apply:

  1. Return Shipping Costs: You will be responsible for covering the shipping costs to return the item, which will match the same quality shipping method used to deliver your order.

  2. Processing and Fees:

    • An Online Processing Fee (charged by our payment provider during the purchase) will be deducted from your refund.

    • A $100 Inspection/Reshelving Fee will also apply.

We will provide a payment link for these charges. Once payment is received, we will send a return shipping label along with instructions for sending the package back to us.

Refund Conditions

Returned items will be inspected and tested upon receipt. If the item has been opened or used, no refund will be issued. Any items returned without prior written approval will not be accepted or refunded.

Non-Returnable/Non-Refundable Items – Custom Builds

Custom-built gaming computers are non-returnable and non-refundable. A custom build refers to any gaming computer constructed with specific components chosen by the customer, excluding standard models sold on our website. Once shipped, all custom orders are considered final sales.

Refund Processing

After receiving and inspecting your returned item, we will notify you in writing whether a full or partial refund has been approved.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • If your refund has not been received within 15 business days of our confirmation, please contact us at vortex-sales@vtxgaming.com for further assistance.

We appreciate your understanding of our policies and your commitment to ensuring a smooth and efficient process for all parties involved.